Returns and Exchanges
Something doesn't fit or you don't like it? No problem at all.
The procedures listed here are not a prerequisite for the effective exercise of your statutory right of withdrawal. They only serve to process your return quickly.
You can return the items with a parcel service of your choice. You bear the costs for it . Please note the legal return periods, which you can find at right of withdrawal.
The address for your return is:
Am Mühlenbach 1
Please give prior notice of your return by email (firstname.lastname@example.org) so that we can match it and process it quickly. Your shipping confirmation email was accompanied by a return slip, which you should fill out and enclose with the package.
Please note that your returns are sufficiently stamped. Costs for carriage forward returns will be invoiced to you or deducted from the refund amount.
If possible, your return should be in its original packaging and the labels should not have been removed. For the return you can use the packaging box in which your order was delivered. If you use a different packaging, please use suitable packaging to ensure adequate protection against damage in transit.
If you want to exchange an article into the right size, then this is no problem. Just send an email to email@example.com and if it's still available, we'll clear it up quickly and easily.